Refund policy
Costventure Return & Refund Policy
Return window. You may request a return within 30 calendar days from the date the carrier's tracking shows your order was delivered. The 30-day period starts on the delivery date, not the order date.
How to start a return. Email info@costventure.my with the subject line “Return Request – [your order number]”. In your email, include: the order number, the email address used at checkout, photos of the item and its packaging if the return is for a quality issue, and a brief description of why you are returning it. We will respond within 1–2 business days with the return instructions and, where applicable, a prepaid return label. When you contact us, please have ready the place and date of purchase, proof of purchase, product photos, and the reason you are not satisfied.
Condition requirements. For “change of mind” returns, the item must be unused and in its original packaging. For quality-related returns (damaged, defective, or not as described), the unused/original-packaging requirement does not apply; we will review the photos you provide and confirm eligibility.
Return shipping costs. Costventure covers return shipping for both change-of-mind returns that meet the condition requirements above and quality-related returns. There is no restocking fee.
Return address. Returns should be sent to: . Do not ship a return before receiving our return instructions, because the label and carrier on the label will be the ones we provide.
Refund timing. Once your return arrives at the return address and passes inspection, we will initiate the refund within 1–2 business days. The refund will be sent to your original payment method (Visa, MasterCard, or PayPal). After we initiate the refund, it can take up to 8 business days for the funds to appear on your statement, depending on your bank or payment provider. We will email you at the address used at checkout once the refund has been initiated.
Cancellations. If you need to cancel an order, email info@costventure.my as soon as possible. Orders that have not yet shipped can be cancelled with a full refund. If the order has already shipped, please follow the return process above after delivery.